www.vbs-hobby.com 
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On this page you will find answers to frequently asked questions, such as returns, deliveries, complaints, products, etc. If you still have questions, you can contact us here.
On this page you will find answers to frequently asked questions, such as returns, deliveries, complaints, products, etc. If you still have questions, you can contact us here.
Frequently asked questions
Products
My profile
Order
Payment
Delivery
Return
Complaint
General
1. How do I find mineArticle?
To help you find yours Article as quickly as possible, we have sorted our products in the main categories (under the Multicolor line) by material. For example, if you select the category basic material, further finer product groups will be suggested to you.
You can also view products sorted under the subcategory Craft techniques is displayed. These and other subcategories such as New, Trends & Occasions or Sale can be found directly under the search filter.
In addition, you can of course use search terms or the search VBS Article number filter to display the products that are important to you.
You can also view products sorted under the subcategory Craft techniques is displayed. These and other subcategories such as New, Trends & Occasions or Sale can be found directly under the search filter.
In addition, you can of course use search terms or the search VBS Article number filter to display the products that are important to you.
2. Where can I find craft instructions and creative ideas?
Just below the search filter you can click on our category Ideas & Instructions. New inspirations are constantly provided for you here. Our ideas & instructions are also available directly Article under the tab handicraft suggestions.
3. Can I order fabrics by the meter under one meter?
We will tailor our products to your fabrics by the meter individual needs: Already from a length of 20 cm you can order freely in 10 cm steps.
Please note that some Motif fabrics only of them are delivered as a repeat, so that the motif is not cut to size. These are Article technically already provided with different order units.
Please note that some Motif fabrics only of them are delivered as a repeat, so that the motif is not cut to size. These are Article technically already provided with different order units.
4. How are the prices composed?
Our prices are indicated in Euro (€) and include the legal value added tax
From a value of goods of € 69,00 we send you yours free of charge Order within Germany. For orders with a value of goods below € 69,00 we charge € 5,95 for postage, shipping and packaging per order Order. VBS the shipping costs. Further costs or surcharges, e.g. for bulky goods etc. are available from VBS not. The shipping costs will be Order displayed before you submit your order.
In addition, depending on the payment method, payment fees may be incurred.
From a value of goods of € 69,00 we send you yours free of charge Order within Germany. For orders with a value of goods below € 69,00 we charge € 5,95 for postage, shipping and packaging per order Order. VBS the shipping costs. Further costs or surcharges, e.g. for bulky goods etc. are available from VBS not. The shipping costs will be Order displayed before you submit your order.
In addition, depending on the payment method, payment fees may be incurred.
5. How does the product evaluation work?
Select the one to be evaluated. Article Under the product image you will find the tab item description and the tab item rating. Register in our shop. Now the rating portal appears. We are looking forward to your feedback, so that we can become even better for you.
6. How do I find out if mine Article is available?
Each product is marked by us with an availability status directly on the article. These following markings exist:
Example of the availability display
Example of the availability display
7. How can I order gift vouchers from you?
Give one VBS Voucher as a present now and give others a great pleasure! Click on the gift-Voucher and learn more here:
8. why does my ball of wool not weigh exactly as much as stated, e.g. 50g ?
Yarns contain a certain amount of moisture. In heated rooms or at high outdoor temperatures, the moisture content can change and up to 10% of the ball weight can evaporate without changing the running length. A 50g ball of yarn may therefore only weigh 45g at times. In high humidity, however, the lost weight is absorbed again.
The yield and running length of the yarn remain unchanged despite the exchange of moisture, as the yarn balls are measured by metres during the production process. The term "run length" provides information about how many metres of yarn come to a certain weight. For example, the label says 50g = 100 m. This means that you get 100 m of yarn per 50 grams at normal moisture content.
The yield and running length of the yarn remain unchanged despite the exchange of moisture, as the yarn balls are measured by metres during the production process. The term "run length" provides information about how many metres of yarn come to a certain weight. For example, the label says 50g = 100 m. This means that you get 100 m of yarn per 50 grams at normal moisture content.
8. What are the advantages of a VBS Customer account?
As soon as you have created your personal customer account in our online shop, you can use various very interesting functions in the VBS Use the online shop:
- You can manage your address data and, if necessary, enter a different delivery address.
- View your already placed orders.
- With open orders one Parcel tracking is possible.
- Please give us Article your feedback directly and help us to become even better for you!
- Set directly at Article a handicraft tip and share the joy of your self-made.
- Use it Watchlist for your purchases. You can comfortably select interesting products and compare Order them before you order.
9. How can I create an account?
You can easily create an account. Simply click on the following link:
Create an account now and register with your Login data. You will then receive an e-mail to the Internet address you entered with a confirmation link. Once you have activated this link, you can take advantage of all the benefits of the customer account.
10. I Password forgot mine. What do you want me to do?
If you have forgotten your password, please click here.
11. How can I change my customer profile?
As soon as the registration is completed, you will find a presentation of your personal data. Delivery address, billing address, change of customer profile and other personal settings can be changed here.
12. I have problems with the login to my customer account. What can I do?
We are happy to help you quickly and without complications. Write to us and we will contact you immediately. Or use our service contact.
13. Why can't I log in only with mine Customer number in VBS Register online shop?
The registration via the no longer Customer number meets the necessary security standards. In order to ensure a secure shopping experience, the registration is done via your e-mail address and your personal Password.
14. I have a credit on my customer account. How can I use it and how long is it valid?
If your customer account has a credit balance, this is valid for an unlimited period of time. The amount of the credit will be automatically offset at the next Order one. The assets are transferred to you afterwards in the Payment method back, by which the assets developed.
15. How can I create a personal Watchlist one and how long will it last?
Memorization made easy
We offer you the possibility to remember each of ours for Article later. According to your personal taste you canWatchlistcreate a single "standard" or even several individually named ones because you Watchlist, certainly don't have a craft only idea and we have the optimal products for you to put your projects into practice.
This Watchlist also offers you the possibility to compare all interesting products with each other later in peace. And Article, the products you need again and again are Watchlist also well marked on it.
On that Watchlist you can select the single articles or all of them Article comfortably with one click and put them in the.
Attention: You Watchlist remain only permanently stored in your customer account. If you are not yet registered, your account may be deleted after Watchlist a while. In addition, all those that have been removed Article, from our assortment will be from Watchlist removed.
We offer you the possibility to remember each of ours for Article later. According to your personal taste you canWatchlistcreate a single "standard" or even several individually named ones because you Watchlist, certainly don't have a craft only idea and we have the optimal products for you to put your projects into practice.
This Watchlist also offers you the possibility to compare all interesting products with each other later in peace. And Article, the products you need again and again are Watchlist also well marked on it.
On that Watchlist you can select the single articles or all of them Article comfortably with one click and put them in the.
Attention: You Watchlist remain only permanently stored in your customer account. If you are not yet registered, your account may be deleted after Watchlist a while. In addition, all those that have been removed Article, from our assortment will be from Watchlist removed.
16. How do I order at VBS?
Ordering in our VBS online shop is really quite comfortable!
Take your time to choose your favourite products. You can do this Selection by clicking on one of them or Watchlist by clicking on the green field in yours. The Cart icon in the upper right corner of your screen shows you the number of products you have selected. For those Order you now click on this symbol.
In addition, the direct order Cart function offers the possibility to order all of our Article collected products conveniently from VBS Article number here.
Continue the ordering process by clicking on the green field "&bdquo to;further checkout" or - if you pay via your Amazon account - on the field "amazon pay".
Address & Payment
Are you already a customer in our VBS Once you have registered with the online shop, you will be taken directly to the " "Controlpage. However, if you have not yet registered or wish to order as a guest, the address field will give you the opportunity to enter the invoice details and your preferred payment details in the payment field Shipping address .
Control
To ensure that we can execute your order to your complete satisfaction, your order will be displayed in the field once again Control for you to Order check. As soon as youOrder nowclick on the green field " ", you have Order completed your order and we have reserved your order Article for you.
What happens after the Order?
You will immediately receive a confirmation by email with all information. Your Order will be processed in our system and after some time in your customer account as open Order .
As soon as your shipment has left our premises, you will receive a shipping-Order confirmation for your online order.
Take your time to choose your favourite products. You can do this Selection by clicking on one of them or Watchlist by clicking on the green field in yours. The Cart icon in the upper right corner of your screen shows you the number of products you have selected. For those Order you now click on this symbol.
Cart
Our Cart shows you all the selected ones, the costs Article, you will incur and the ones you have to pay. Possible discount or coupon codes can be redeemed here at this point In addition, the direct order Cart function offers the possibility to order all of our Article collected products conveniently from VBS Article number here.
Continue the ordering process by clicking on the green field "&bdquo to;further checkout" or - if you pay via your Amazon account - on the field "amazon pay".
Address & Payment
Are you already a customer in our VBS Once you have registered with the online shop, you will be taken directly to the " "Controlpage. However, if you have not yet registered or wish to order as a guest, the address field will give you the opportunity to enter the invoice details and your preferred payment details in the payment field Shipping address .
Control
To ensure that we can execute your order to your complete satisfaction, your order will be displayed in the field once again Control for you to Order check. As soon as youOrder nowclick on the green field " ", you have Order completed your order and we have reserved your order Article for you.
What happens after the Order?
You will immediately receive a confirmation by email with all information. Your Order will be processed in our system and after some time in your customer account as open Order .
As soon as your shipment has left our premises, you will receive a shipping-Order confirmation for your online order.
17. How can I Order cancel or change one?
You can cancel one by Order email or by phone. Since we always try to ship quickly, yours Order may already have been packed in stock. In this case we cannot stop the delivery to you.
18. Is my shopping at VBS Online shop secure?
www.vbs-hobby.com is a certified online shop of the EHI - Retail Institute e.V. and the bevh Bundesverband des Deutschen Versandhandels e.V. We proudly carry this seal of quality:
We are regularly tested and always adapt to the specifications of the EHI and bevh. Your safety is important to us, and we have this confirmed. You can VBS find further information on data protection and data security here:
19. How can I pay?
We offer you the following payment options:
You can find more information about your payment options at VBS here.
You can find more information about your payment options at VBS here.
20. Is the payment in VBS Online shop secure?
Your data protection and data security is our highest priority. www.vbs-hobby.com is a certified online shop of the EHI - Retail Institute e.V. and the bevh Bundesverband des Deutschen Versandhandels e.V. Further information on data protection and data security can be VBS found here
21. Do the prices include value added tax?
Our prices are indicated in Euro (€) and include the legal value added tax.
22. I lost my bill. What can I do?
We are happy to help you quickly and without complications. Write to us and we will contact you immediately. Or use our service contact.
23. What shipping costs will be charged to me?
Our prices are indicated in Euro (€) and include the legal value added tax.
From a value of goods of € 69,00 we send you yours Order free of charge within Germany. For orders with a value of goods below € 69,00 we charge € 5,95 for postage, shipping and packaging per order Order. VBS the shipping costs. Further costs or surcharges such as for bulky goods etc. are available from VBS not. The shipping costs will be Order displayed before you submit your order.
From a value of goods of € 69,00 we send you yours Order free of charge within Germany. For orders with a value of goods below € 69,00 we charge € 5,95 for postage, shipping and packaging per order Order. VBS the shipping costs. Further costs or surcharges such as for bulky goods etc. are available from VBS not. The shipping costs will be Order displayed before you submit your order.
24. How long does the delivery take?
All offered Article are, unless clearly stated otherwise in the product description, immediately available and have a Delivery time 4-7 day delivery time.
Please note that this will be delayed Delivery by one day if there is Order a Delivery Sunday and a public holiday in between. You will find the exact Delivery time one displayed directly Article below the price.
Example
Please note that this will be delayed Delivery by one day if there is Order a Delivery Sunday and a public holiday in between. You will find the exact Delivery time one displayed directly Article below the price.
Example
25. Can I have my parcel delivered to a different address?
Within Germany applies:
Yes, we always deliver to the address you specify within Germany. During the ordering process or in your customer profile you can (Billing address) define the and the Shipping address individually. This can Shipping address also be one Packing Station .
If you have entered our online shop from a different country (except FR, AT, CH), the following applies
Yes, during the ordering process or in your customer profile you can define the and the Shipping address individually (Billing address) .
Yes, we always deliver to the address you specify within Germany. During the ordering process or in your customer profile you can (Billing address) define the and the Shipping address individually. This can Shipping address also be one Packing Station .
If you have entered our online shop from a different country (except FR, AT, CH), the following applies
Yes, during the ordering process or in your customer profile you can define the and the Shipping address individually (Billing address) .
26. Who delivers my package?
Your goods are delivered to you by our service partner DHL.
27. Can I watch my Cosignment live?
With shipment tracking, you always keep an eye on yours Order . As soon as we have handed over your package to our shipping partner, you will automatically receive a shipping confirmation by email. In this email you will find your tracking number and a direct link to the tracking system.
As a customer in the VBS Online-Shop the possibility to track the shipment via your customer account.
As a customer in the VBS Online-Shop the possibility to track the shipment via your customer account.
28. What happens if I'm not home?
Within Germany there are usually further delivery attempts after the first delivery attempt on the next 2 following days.
29. When can I Article return? What do I have to consider?
And this is how easy it is to return goods at VBS:
- Log in with your customer number and order number at www.vbs-hobby.nl/retoure.
- Select all items that you would like to return to us.
- Check your information for correctness.
- Print out the return bill and the return label.
- Put the original packed items together with the return label into the package.
- Please affix the return label to the package and return it to us with full postage.
Please note that this is not a mandatory requirement for the effective exercise of the right of withdrawal.
Do you need help with your return or do you have questions?
Contact our customer service department at + 31 (0) 70 - 4990278.
Do you need help with your return or do you have questions?
Contact our customer service department at + 31 (0) 70 - 4990278.
- Log in with your customer number and order number at www.vbs-hobby.nl/retoure.
- Select all items that you would like to return to us.
- Check your information for correctness.
- Print out the return bill and the return label.
- Put the original packed items together with the return label into the package.
- Please affix the return label to the package and return it to us with full postage.
Please note that this is not a mandatory requirement for the effective exercise of the right of withdrawal.
Do you need help with your return or do you have questions?
Contact our customer service department at + 31 (0) 70 - 4990278.
Do you need help with your return or do you have questions?
Contact our customer service department at + 31 (0) 70 - 4990278.
30. Can I Article trade one?
If you Article use the return slip and the return label, you can return it to us within 1 month. You will receive the return slip and the return label after indicating your customer and Order number at www.vbs-hobby.nl/retoure/.
If yours Article was delivered incorrectly or is defective, you can send it back to us as a complaint. Please use our returns platform at www.vbs-hobby.nl/retoure.
If yours Article was delivered incorrectly or is defective, you can send it back to us as a complaint. Please use our returns platform at www.vbs-hobby.nl/retoure.
31. Will I be reimbursed for the costs of the return shipment?
If a return is Article defective, you can arrange for the return via our returns portal at www.vbs-hobby.nl/retoure
The refund will take up to 10 days after we receive your return shipment, provided we have received all the information from you for the payment transfer.
The refund will take up to 10 days after we receive your return shipment, provided we have received all the information from you for the payment transfer.
32. Mine Article was delivered damaged. How do I complain?
Please use our returns portal at www.vbs-hobby.nl/retoure for your complaint. We will check your request and provide you with a free return label and the return slip accordingly. If you have any questions, please feel free to contact our customer service.
33. I have not received my package, what can I do?
Please contact us so that we can help you as soon as possible: Write to us and we will get back to you as soon as possible. Or use our service contact.
34. I got only part of mine Order delivered. Will the missing Article ones be delivered later?
We reserve the right to make partial deliveries if a Article product is currently not available or if the promised delivery is Delivery time delayed. The later available goods will then be delivered subsequently without additional shipping costs. We will inform you about the expected delivery date, or you will find a corresponding information on your invoice.
If an Article expected longer than 4 weeks not available or the value of goods for a subsequent delivery is less than € 7.90, we will not Article automatically deliver it/them. We will inform you in this case or you will find a corresponding information on your invoice.
If an Article expected longer than 4 weeks not available or the value of goods for a subsequent delivery is less than € 7.90, we will not Article automatically deliver it/them. We will inform you in this case or you will find a corresponding information on your invoice.
35. I have not received an order confirmation. What can I do?
We are happy to help you quickly and without complications. Write to us and we will get back to you immediately. Or use our service contact.
36. What do the symbols on the product mean?
To give you all the important product information at a glance, we have installed many graphic symbols in our online shop. Read here what they mean.
37. I want to recruitfriends. How does it work?
Recruit a new customer and we thank you with a 10 € shopping voucher. More information about the referral service you can get here
38. How can I use the VBS Subscribe to the newsletter?
Through our newsletter we will regularly inform you about the latest trends and offers and offer you exclusive advantages. If you do not like the newsletter, you can easily unsubscribe at any time
Register for the newsletter right here:
Register for the newsletter right here:
