1. How do I find mineArticle?
You can also view products sorted under the subcategory Craft techniques is displayed. These and other subcategories such as New, Trends & Occasions or Sale can be found directly under the search filter.
In addition, you can of course use search terms or the search VBS Article number filter to display the products that are important to you.
2. Where can I find craft instructions and creative ideas?
3. Can I order fabrics by the meter under one meter?
Please note that some Motif fabrics only of them are delivered as a repeat, so that the motif is not cut to size. These are Article technically already provided with different order units.
4. How are the prices composed?
From a value of goods of € 69,00 we send you yours free of charge Order within Germany. For orders with a value of goods below € 69.00 we charge € 4.50 for postage, shipping and packaging per order Order. VBS the shipping costs. Further costs or surcharges, e.g. for bulky goods etc. are available from VBS not. The shipping costs will be Order displayed before you submit your order.
In addition, depending on the payment method, payment fees may be incurred.
If you order from a country other than Germany, please refer to our shipping costs overview page for all important information such as shipping costs and possible payment methods.
5. How does the product evaluation work?
6. How do I find out if mine Article is available?
Example of the availability display
7. How can I order gift vouchers from you?
8. What are the advantages of a VBS Customer account?
- You can manage your address data and, if necessary, enter a different delivery address.
- View your already placed orders.
- With open orders one Parcel tracking is possible.
- Please give us Article your feedback directly and help us to become even better for you!
- Set directly at Article a handicraft tip and share the joy of your self-made.
- Use it Watchlist for your purchases. You can comfortably select interesting products and compare Order them before you order.
9. How can I create an account?
Create an account now and register with your Login data. You will then receive an e-mail to the Internet address you entered with a confirmation link. Once you have activated this link, you can take advantage of all the benefits of the customer account.
10. I Password forgot mine. What do you want me to do?
11. How can I change my customer profile?
12. I have problems with the login to my customer account. What can I do?
13. Why can't I log in only with mine Customer number in VBS Register online shop?
14. I have a credit on my customer account. How can I use it and how long is it valid?
15. How can I create a personal Watchlist one and how long will it last?
We offer you the possibility to remember each of ours for Article later. According to your personal taste you canWatchlistcreate a single "standard" or even several individually named ones because you Watchlist, certainly don't have a craft only idea and we have the optimal products for you to put your projects into practice.
This Watchlist also offers you the possibility to compare all interesting products with each other later in peace. And Article, the products you need again and again are Watchlist also well marked on it.
On that Watchlist you can select the single articles or all of them Article comfortably with one click and put them in the.
Attention: You Watchlist remain only permanently stored in your customer account. If you are not yet registered, your account may be deleted after Watchlist a while. In addition, all those that have been removed Article, from our assortment will be from Watchlist removed.
16. How do I order at VBS?
Take your time to choose your favourite products. You can do this Selection by clicking on one of them or Watchlist by clicking on the green field in yours. The Cart icon in the upper right corner of your screen shows you the number of products you have selected. For those Order you now click on this symbol.
In addition, the direct order Cart function offers the possibility to order all of our Article collected products conveniently from VBS Article number here.
Continue the ordering process by clicking on the green field "&bdquo to;further checkout" or - if you pay via your Amazon account - on the field "amazon pay".
Address & Payment
Are you already a customer in our VBS Once you have registered with the online shop, you will be taken directly to the " "Controlpage. However, if you have not yet registered or wish to order as a guest, the address field will give you the opportunity to enter the invoice details and your preferred payment details in the payment field Shipping address .
To ensure that we can execute your order to your complete satisfaction, your order will be displayed in the field once again Control for you to Order check. As soon as youOrder nowclick on the green field " ", you have Order completed your order and we have reserved your order Article for you.
What happens after the Order?
You will immediately receive a confirmation by email with all information. Your Order will be processed in our system and after some time in your customer account as open Order .
As soon as your shipment has left our premises, you will receive a shipping-Order confirmation for your online order.
17. How can I Order cancel or change one?
18. Is my shopping at VBS Online shop secure?
19. How can I pay?
You can find more information about your payment options at VBS here.
20. Is the payment in VBS Online shop secure?
Your data protection and data security is our highest priority. www.vbs-hobby.com is a certified online shop of the EHI - Retail Institute e.V. and the bevh Bundesverband des Deutschen Versandhandels e.V. Further information on data protection and data security can be VBS found here
21. Do the prices include value added tax?
22. I lost my bill. What can I do?
23. What shipping costs will be charged to me?
From a value of goods of € 69,00 we send you yours Order free of charge within Germany. For orders with a value of goods below € 69,00 we charge € 5,50 for postage, shipping and packaging per order Order. VBS the shipping costs. Further costs or surcharges such as for bulky goods etc. are available from VBS not. The shipping costs will be Order displayed before you submit your order.
Deliveries to foreign countries:
We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):
Value of goods under 80 € = 14,99 €
Value of goods over 80 € = 6,99 €
If you order from a country other than Germany, please refer to our shipping costs overview page for all important information such as shipping costs and possible payment methods
24. How long does the delivery take?
Please note that this will be delayed Delivery by one day if there is Order a Delivery Sunday and a public holiday in between. You will find the exact Delivery time one displayed directly Article below the price.
25. Can I have my parcel delivered to a different address?
Yes, we always deliver to the address you specify within Germany. During the ordering process or in your customer profile you can (Billing address) define the and the Shipping address individually. This can Shipping address also be one Packing Station .
If you have entered our online shop from a different country (except FR, AT, CH), the following applies
Yes, during the ordering process or in your customer profile you can define the and the Shipping address individually (Billing address) .
26. Who delivers my package?
27. Can I watch my Cosignment live?
As a customer in the VBS Online-Shop the possibility to track the shipment via your customer account.
28. What happens if I'm not home?
29. When can I Article return? What do I have to consider?
Do you need help with your return or do you have questions?
Contact our customer service department at + 49 (0) 4231 - 668 26.
30. Can I Article trade one?
If yours Article was delivered incorrectly or is defective, you can send it back to us as a complaint. Please use our returns platform at www.vbs-hobby.com/retoure.
31. Will I be reimbursed for the costs of the return shipment?
32. Mine Article was delivered damaged. How do I complain?
33. I have not received my package, what can I do?
34. I got only part of mine Order delivered. Will the missing Article ones be delivered later?
If an Article expected longer than 4 weeks not available or the value of goods for a subsequent delivery is less than € 7.90, we will not Article automatically deliver it/them. We will inform you in this case or you will find a corresponding information on your invoice.
35. I have not received an order confirmation. What can I do?
36. What do the symbols on the product mean?
To give you all the important product information at a glance, we have installed many graphic symbols in our online shop. Read here what they mean.
37. I want to recruitfriends. How does it work?
Recruit a new customer and we thank you with a 10 € shopping voucher. More information about the referral service you can get here
38. How can I use the VBS Subscribe to the newsletter?
Register for the newsletter right here: